When building a new home or new commercial building, or when remodeling your existing home or business, it will surprise you how many products Falls Glass Service offers.
“We do a little bit of everything around here and so it is difficult to help people understand what we do here,” said General Manager Jeff Selk. When you visit their showroom it becomes abundantly clear that Falls Glass Service, 433 Monroe St., Sheboygan Falls, supplies windows and doors/ mirrors and shower doors/ fireplaces, awnings and railings, also three season rooms or under deck roofing systems.
To help the public understand what they do and offer, their motto “We’re more than glass” makes it clear as glass that they sell, manufacture, install, repair and replace a number of essential and useful products that enhance home and business life. “Everything we sell, we can install. We also do lots of repairs many of which are on-site things — replacing a rotted window frame for instance. We take care of people all the time,” Selk said.
Window and door line
Selk said Falls Glass Service is particularly proud of its window and door line. “We strive to find a better product than the next guy; we want a superior product and want to avoid call backs,” he said.
Pro-Via and Lindsay are two door and window products which Falls Glass Service is proud to stand behind. “They are two of the better products that we sell. They offer the most options,” Selk said.
Customers at Falls Glass Service will be graciously introduced to the various products available through the firm. A very helpful thing about customer service at Falls Glass Service is the patient assistance given in narrowing down a customer’s search. Employees are very helpful in sorting through the options naming the pros and cons. If the options are overwhelming, customers are helped to avoid forcing a decision. Why a customer may want to do this or that is answered. “There are so many choices, colors and hardware selections. When completing an order on paper, the choices are extensive. In order to give a customer a fair and proper cost estimate one must figure out all the particulars. One cannot ‘ballpark’ things. You have to take time and go out to customer sites to take proper measurements,” said Selk.
Products sold at Falls Glass Service are most often customized. “Even though big box stores convey a different mind-set, there is nothing standard in the window and door world today. When doing replacements, standard most often does not apply. That product variance applies as well to shower doors and fireplaces. They are all made to order,” Selk said.
In today’s market, energy saving aspects and green environmental preferences are strong. For the past six years, Pro-Via has been an Energy Star Program partner of the year for many years. They manufacture a superior product to qualify for this high standard.
Tinted glass is offered but to keep the summer sun from penetrating windows with greater efficiency most windows have some type of coating. Among the options to keep the inside cool in summer is the installation of windows with today’s high performance Low-E coatings (low-emissivity) that reflects the sun’s ray glass in conjunction with an argon or krypton gas between the layers that gives the glass a higher efficiency rating. From a material standpoint, products sold at Falls Glass Service met the challenge of being maintenance free or low maintenance.
Selk said products at Falls Glass are pre finished from the factory, arriving with the color which the customer has chosen. The product is complete; the customer does not have to paint it. When the door or window is done, the only thing the customer has to do is wipe off the fingerprints. But if one were to decide to stain a fiberglass door to convey a wood look, it will look very real.
Mirrors and shower doors
Among the newer and more innovative things, mirrors and shower doors fall into that category. There are a lot of new trendy things on the market. Many options exist on glass styles, thickness, designs, and finishes. The choices are not simple. “Customers often say, ‘I did not know I had all these options.’” Customers will need to take time to consider the options. They need to take time to think about what they would really like. Of course, prices vary accordingly,” said Selk.
Selecting a bathroom mirror means looking at different options. One can chose a mirror with or without a frame, one with a beveled edge, a tinted mirror or one with v-grooves.
Selk said that with so many options, it is not uncommon to given several different quotes. Everything is customized according to the wishes of the customer. Because everything is so customized, customers are pleased with their choices which reflect their ideas and preferences. The customer picks the design, color and styles and when indecisive Falls Glass Service spends adequate time with the customer to resolve any doubts. The customer may look at the product one more time before they sign on the bottom line.
Falls Glass Service is a supplier of gas and wood fireplaces for new and existing homes or commercial buildings. Some customers have a wood burning fireplace which they wish converted to natural gas or an efficient wood burning unit. It will definitely become a great source of heat, and the heat will no longer be escaping up the chimney. The conversion may cost up front but the return in heat savings will be satisfying. Many customers make the change because they have not used their wood burning fireplace for years. And when they have used it, the room felt cold, Selk said.
A more recent and innovative type fireplace is the electric fireplace which hangs on a wall. Individuals who live in apartments and assisted living facilities may prefer this type of fireplace which conveys different moving flaming colors through a plastic cover. It hangs from the wall as a picture and serves as a small heat source. This product has been around around a few years and is catching on, Selk said.
Awnings and railings
Most of the awnings and railings sold by Falls Glass Service are aluminum and do not require painting. Falls Glass manufactures aluminum awnings of various styles and colors at its own shop. The largest awnings are made for patios and commercial buildings which may include lettering and logos. An option is having the awning made of fabric.
Awnings can be stationary or retractable. A larger awning can be cranked up and down or motorized. Some move in and out automatically by responding to a wind and sun sensor.
Solar shades are another choice commonly found in restaurants. It involves a screen material that one can see out of but cuts the sun’s rays. The interior or exterior solar shade prevents heat before it even gets to the glass. “We even have rollup screens for your garage door to make your garage into a bug free environment,” he said.
Three season rooms
Three season rooms available through Falls Glass Service are made of aluminum, and can include a combination of glass or screen.
Gerald and Judy Selk are the current company owners. They purchased the company from its founder Clarence Harris, who started the business in 1950.
Its showroom is open to the public six days a week, including Mondays through Fridays from 8 a. m-5 p. m. The business is open on Saturdays from 8 a. m. to noon.
Visit Falls Glass Service online at www.fallsglass.com.
For more information call 1-800-242-3192.
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