American Family caters to clients’ insurance needs
By Faye Burg
Faye Burg photo
American Family staff (from left) Gina Voland, Harmony Wusterbarth, and Wendy Mertens join agent Cheryl Brack (sitting) in her office located on Fremont Street in Kiel.

American Family agent Cheryl Brack enjoys helping people in their time of need. Her position as owner of American Family Insurance in Kiel allows her to do that every day.

Located at 309 Fremont Street, American Family Insurance offers auto, home, business, farm, life and health insurance and annuities.

“We care about our clients and think of them as friends,” Brack said. “We strive to provide outstanding customer service. We have received the American Star Award for six consecutive years, which is an award for providing an exceptional customer experience. This award means a lot to us because it is given based on responses from surveys sent to our clients.”

“My agency has a combined 25 years of experience with American Family,” Brack explained. “We are very familiar with their product offerings and are prepared to assist our clients in choosing the right product to fit their needs. We offer annual insurance reviews to our clients to be sure that they will be adequately protected in the event of a claim.”

Unparelled service

“American Family is based in our home state in Madison, Wisconsin, and has provided insurance services for over 85 years,” Brack said. “As a mutual insurance company, American Family is owned by its insureds and has a major focus on being customer-driven.”

The American Family Enterprise is a family of companies dedicated to delivering unparalleled service and exceptional protection to their customers. With a mission to inspire, protect, and restore dreams, American Family’s commitment is to be innovative, caring, agile, trustworthy, transparent and passionate.

Innovative programs offered to keep customers safe include mySafetyValet, promoting safe driving, and smart home technology, which assist in keeping families safe and secure. American Family also offers a Teen Safe Driver program which helps keep teen drivers safe by recognizing risky driving habits and helps parents coach their kids to improve driving before an accident occurs.

Popular policies

“Our 10-year pay plans for whole life insurance are very popular,” Brack said. “The premiums are paid for 10 years and then the policy is paid in full.”

Also popular according to Brack is the simply protected term life insurance. “No medical exam is required,” she said.

Three employees assist Brack including Licensed Agency Specialists Gina Voland and Wendy Mertens. “We recently added a new employee, Harmony Wusterbarth,” Brack said. “Harmony recently earned her property and casualty insurance license and is a licensed agency specialist.”

“We have been at our current location since I began as an agent with American Family in 2008. We live and work in the community and are available when you need us,” Brack added. “I provide my cell phone number to all of my clients so that I am easily accessible to them at all hours of the day.”

The American Family Kids Dream family film series enables Brack to provide free movie passes multiple times per year. The movie passes are valid Fridays, Saturdays, and Sundays at 10 a. m. at Marcus Theatres. Interested families can stop in the office for more information.

“Many people do not realize that we can help them with all types of insurance including business, farms, motorcycles, snowmobiles, Medicare supplement policies, health and life insurance,” Brack said. “We receive many calls from clients who are not aware that we offer these products.”

“I have the opportunity to work with and meet people from many different backgrounds and enjoy taking the time to get to know each person,” she added. “It is rewarding to be able to help someone in their time of need if an unfortunate situation should arise.”