Larry C. Conwell has received calls at all times of the day and night, any day of the week including holidays, and has traveled to every corner of Wisconsin to pull cars out of ditches and off roads.
That is part of what the owner of Marytown Garage LLC and Marytown Sales LLC does for a living, only now he has even better equipment to do it.
Last October the business upgraded to a newer International flatbed with a wider bed than standard, allowing Marytown Garage to recover larger vehicles and do some custom hauling.
The flatbed also is equipped with a side puller. As the name implies, this allows the recovery of vehicles out of ditches from the flatbed’s side so it takes up less of the roadway. That allows other traffic to pass and provides greater safety for everyone at the scene. Marytown Garage might be the only flatbed in the area with a side puller.
The upgraded vehicle also has an extended cab to allow the transport of more passengers involved in roadside emergencies or driving mishaps.
Getting around the state
It might come as a surprise to many people that a small town garage in northeastern Wisconsin has been called to south of Milwaukee and the far reaches of the state in all other directions to recover vehicles, but it is all in a day’s work for the busy garage located in northeast Fond du Lac County.
That the Conwell family has had long careers in Marytown took a little bit of luck in the first place. Larry A. Conwell, Larry C.’s father, was a mechanic at a Milwaukee shop when a friend who was familiar with Marytown let him know that there was a vehicle repair garage for sale. That was in 1977, and Marytown Garage has been in the family ever since.
Larry A. passed away in 2010, but Larry C. has continued his father’s tradition of quality auto repair and service and is ready to preside next year over the 40th anniversary of the Conwell family being at Marytown Garage.
Larry’s training started at a young age helping his dad at the garage and eventually vehicle technician work became his career. The New Holstein High School graduate joined his father full time in 1989. Larry received his training at Moraine Park Technical College and Moog Training Center in St. Louis, Missouri.
Dedicated, trained technicians
Larry has a dedicated group of technicians comprised of Josh Ermeling, Kevin Petersen, and Bill Dieterich, who are eager to solve problems and help their customers have safe, reliable vehicles for many years to come.
Ermeling has been with the garage for close to three years and is originally from the Wausau area. He has an automotive degree from North Central Technical College with continuing education in hybrid cars.
Petersen has 31 years of experience in the automotive repair industry. After earning a degree through Wyoming Technical Institute, he worked for area dealerships as a Pontiac master technician and as a service advisor with experience in shop management before coming to Marytown Garage.
Chilton High School and Universal Technical Institute graduate Bill Dieterich has only been with Marytown Garage for six months but his knowledge and 13 years of experience as owner of Kustom Design Innovations, a nearby body shop, transfers seamlessly to many of the jobs that come in.
Larry’s wife Carol is also a key part of the business, handling the accounting and human resources responsibilities. Young son Matthew, who is starting to grow up in the business, may someday be the next generation of Conwells to operate the garage. One of Matthew’s favorite jobs currently is counting the tires and wiper blades at the shop.
Treated like family
The team at Marytown Garage is more than willing to help explain the reasons why area residents should choose and are choosing to take their vehicles to Marytown Garage for service and repairs. Petersen said, “It’s like when you go to your grandma’s house, you’ve got that hometown, family feeling. We’ll treat you like family.”
“We believe in building a relationship with the customer by being a trusted advisor,” Larry said. “We feel that our customers need a mechanic who has their best interest at heart. We’ll work with the customer to understand their driving habits and suggest repair and maintenance intervals accordingly. A person who drives longs distances frequently will have different needs than a person who drives five miles to the grocery store a few times a week. We take that into account and tailor the repairs and maintenance schedule to the customer’s habits and budget.”
Larry aded, “When you bring your car in for work, we’ll do an inspection and if other items are found, we’ll talk with you and let you know the urgency and priority of the issue. It’s better to be aware of these issues up front so that you can plan your budget accordingly for what might be upcoming than be surprised down the road.” That could be a few of the reasons why Marytown Garage has multiple generations of families bringing their vehicles in for service. The shop is often busy around holidays because former local residents home for a visit will stop in for some work on their vehicles.
Marytown Garage’s customers are from throughout the tri-county area. They know that Marytown Garage services all makes and models of vehicles, foreign and domestic, in its four service bays, from the occasional classic car to today’s late models and hybrids. They provide service work that ranges from changing oil to engine and transmission replacement. The shop is equipped to perform computer diagnostics on vehicle engines, complete engine repair, brake jobs, and tires. The business also does custom exhaust work, something which is not typical in most of today’s repair shops but can save the customer money by replacing only the worn out portion of their exhaust system instead of the entire system.
Synthetic oil used exclusively
Marytown Garage also has made the switch to using all synthetic oil as it provides a better value to customers—better protection, durability and longer service intervals. This is another example of Marytown Garage’s commitment to stay updated with the latest automotive advancements.
The garage sells and installs most of the major brands of tires including Michelin, Goodyear, Firestone, Cooper and General Tire. Carol said, “The team is great with working with the customer to find a tire that suits the customer’s needs.”
Quick turn-around times are another hallmark of Marytown Garage. “We try to get things done in a day,” Larry said. “Most things are a one-day turnaround.”
Marytown Garage is a certified Tech Net Auto Service Center, and a preferred customer of quality CarQuest parts for the past 16 years. Additionally, the staff is dedicated to continuing their education by seeking available course work and seminars offered in the area.
In 2001 Larry launched Marytown Sales LLC to sell pre-owned vehicles. Larry buys pre-owned cars and trucks at auctions and from private individuals. These vehicles are assessed by the service crew before putting them on the sales lot to ensure a reliable product is available for customers. “If I can’t drive it myself, I won’t sell it,” Larry said.
Marytown Garage and Sales believes strongly in the small town sense of community by maintaining ongoing sponsorships of many civic and charitable events throughout the year.
To schedule service work or to shop for a quality pre-owned vehicle stop in at N10518 CTH G or call (920) 898-4897 or (920) 464-0269. Business hours are Mondays through Fridays from 8 a. m. to 5 p. m. A key drop-off is available for customers to leave their vehicles on the premises after hours and the shop has an answering machine with after-hours instructions for emergencies.